Side Hinge Basement Window

Standard window orders placed online before 5:00 PM EST will be processed the following day and then handed over to our shipping provider. From there, it typically takes between 4 and 10 days to arrive at your door. 

Please note that due to the fragile nature of our products, damage does sometimes occur during shipping. In the event of shipping damage beyond our control, we will send a replacement unit, however it is unlikely to arrive within the original 10 day estimate. Be sure to account for the possibility of such delays when planning your project.  

For more information, take a look at our shipping policy.

We work with a variety of shipping providers to ensure we can offer you free shipping whenever you are based.

Please note that due to the fragile nature of our products, damage does sometimes occur during shipping. In the event of shipping damage beyond our control, we will send a replacement unit, however it is unlikely to arrive within the original 10 day estimate. Be sure to account for the possibility of such delays when planning your project.  

Our shipping is carbon neutral. A portion of every order is donated to environmental initiatives to completely offset the carbon emissions of shipping. After all, we want you to be able to open your new window and enjoy clean air.

We have a 30-day return policy, provided the window is still in its original condition. To initiate a return please send us a message and a member of our team will begin the return process with you. 

Please inspect your item when it arrives. While we have carefully selected a shipping provider who has a reputation for taking the utmost care in product handling, the fragile nature of the products means that they are occasionally damaged during transport. If this is the case, reach out to us immediately so we can evaluate the situation and make it right.

Due to the fragile nature of our products and the inherently cumbersome process involved in shipping them, we reserve the right to charge up to a 25% restocking fee on all returns or cancelled orders.

Have a look at our full return and refund policy. 

This product does not meet the IRC size requirements for egress code compliance. By purchasing this side hinge basement window you acknowledge that it does not meet the code.

If you are looking for a window that will meet egress code, check out our egress window collection.

Unfortunately, due to unacceptably high supply chain lead times, we are no longer offering custom window sizes. They simply take too long for us to get the windows to customers.

The dimensions listed for each product are the dimensions of the outside frame of the product. We generally recommend installing windows into a rough opening that is 0.5" wider and taller than the frame dimensions.

For example, a 36"w x 24"h window is best installed in a 36.5"w x 24.5"h rough opening.