Shipments to the USA: What we know about customs, tariffs, and duties

Last Updated: 25 March 2026

Please note: This is not legal or customs advice. The information provided here is based on our understanding and experience, and it may become outdated as regulations change. We will do our best to keep this page updated.

Most of our products now ship from a facility near Chicago.

These include:

Our Side Hinge Egress Window:

• 26"w x 46"h Side Hinge Egress Window
• 30"w x 40"h Side Hinge Egress Window
• 32"w x 36"h Side Hinge Egress Window
• 34"w x 34"h Side Hinge Egress Window
• 36"w x 32.25"h Side Hinge Egress Window
• 40"w x 30"h Side Hinge Egress Window

Our Below-Grade Egress Window:

• 36"w x 30"h Below Grade Egress Window
• 30"w x 36"h Below Grade Egress Window

Under normal circumstances, when ordering any of these windows, you will not need to worry about tariffs as the order will arrive as a domestic shipment. 

(If we run out of stock in our Chicago facility, but have some stock of your desired size in our Canadian facility, we may be able to ship to you from our Canadian facility, in order to get you your window as quickly as possible.)

Windows that ship from our Canadian Facility 

If you are purchasing any of our basement window options or a custom window, these will ship from our facility in Canada.

Our Basement Window sizes that ship from Canada include:

Our Side Hinge Basement Window:

• 36"w x 24"h Side Hinge Basement Window
• 38"w x 24.5"h Side Hinge Basement Window
• 30"w x 30"h Side Hinge Basement Window

Our Reverse Hopper Basement Window:

• 36"w x 24"h Reverse Hopper Basement Window
• 38"w x 24.5"h Reverse Hopper Basement Window
• 41.5"w x 21.5"h Reverse Hopper Basement Window

Any of our Custom Windows

What happens when a window ships from Canada to the USA?

On 20 February 2026 (following the Supreme Court's ruling that the President overstepped his authority with regard to some of the tariffs), the President announced a 15% tariff on all goods entering the country. These fall under what is called section 122 and, for the moment, are temporary, expiring after 150 days. 

For our sizes that ship from our facility in Canada (as well as any of our custom windows), these additional tariff measures may be applied. Our product still qualifies for duty-free treatment under the USMCA (See below).

We do not yet know how our shipments will be treated at the border and by our shipping providers. We will endeavour to keep this page up to date as we learn more.

Country of origin and tariff classification

All of our windows are manufactured in Canada and some still ship from Canada to the United States (see above for which sizes we store and ship from the USA).

Our product falls under HS Code 3925.20.0020 and therefore should qualify for duty-free treatment under the United States-Mexico-Canada Agreement (USMCA). This means that, under normal circumstances, there should be no import duties applied to our windows when they enter the US.

The Trump Administration's tariffs have complicated this. However, USMCA-qualifying products should still receive duty-free treatment at the US border. Until this changes (which it is liable to at any time), you should not owe duties fees to the US customs authorities.

How we ship

We ship most US orders using UPS, who also act as our customs broker for most of those shipments. 

Since the USA removed the De Minimis Excemption for goods shipped with a value of less than $800, we are required to provide customs informaiton on all our our orders that cross the border. For these, US Customs and Border Protection (CBP) requires the importer of record (that’s you, the customer) to provide a Tax Identification Number (TIN) — this can be an EIN, SSN, or other tax ID.

• We are required to provide our customs broker with your Tax ID# on these orders. You should expect a member of our team to reach out to you and request this information. 
• You can learn more about this from the US Customs and Border Protection website here: https://www.help.cbp.gov/s/article/Article-1118?language=en_US

What happens if a duty is charged?

If a duty is charged to you upon delivery, you should collect all relevant documentation (i.e., receipts, etc. from the carrier) that will help you in disputing the charge with US CBP. As we have said, at present, our product should cross the border duty free as it is covered by USMCA.

How to dispute a duty charge

To dispute a customs charge, you, the customer (as the importer of record), will likely need to submit a USMCA Certificate of Origin, which you can download here:

Download our USMCA Certificate of Origin

Our recommendations for US customers

We think the best thing you can do is to monitor your tracking data early to catch if there are any charges being applied or if there is any information that UPS requires before that can deliver your windows.

1. Monitor your UPS tracking closely. If anything seems off, contact UPS early. Let us know as well; we may be able to help.

2. Watch for any messages from UPS asking for tax ID information — respond promptly. In some cases, they only reach out directly to the receiver, and we tend not to know that information is needed.

Thank you for your patience and understanding — and as always, we’re here to help if you have any questions.

We really appreciate your business and are here to help however we can.