This item is a special custom add-on option initiated by our sales team to record information for a specific customer's custom feature add-on request.
This product is only intended for customers who have specifically discussed this request with a member of our sales team.
Free. Always Free.
We prefer to eliminate headaches rather than add them.
When Can I Expect My Order to Arrive?
We will process orders for basic sized windows placed before 5:00 PM Eastern Time the next day and hand them over to our shipping provider. From there it generally takes between 4 and 7 days to arrive at your door.
Custom order windows will take much longer. This is because a window is being made specifically for you. Depending on current demand volumes, this process can take several weeks, but helps us ensure that the window you get is exactly what you asked for.
How is the window Shipped?
Our windows will be shipped to you through Canada Post.
What is your return Policy?
What if the window doesn't pass my home inspection?
We want to make sure that the process of getting the right egress window for your home is as simple as possible.
It is important to remember that egress requirements do vary from place to place. We sell some windows that pass egress in one region, but not in another. Please consult with our Egress Code Chart to determine which of our windows meet egress code in your area.
If you purchase a window from us that we say will pass egress in your region and it does not pass your home inspection, we will send you a new window that does.
What colours are available
Our Standard size windows are only available in while. When ordering a custom window, you may also select the colours Black, Dark Brown, or Pebblestone.
If your project requires a different custom colour, we may be able to accommodate your request. Drop us a note detailing what it is you are looking for and a member of our team will be in touch to discuss further.
Can I add custom features such as grills or textured glass?
We often get requests for egress windows with grill patterns or obstructed glass. In most instances we are able to accommodate these requests. If your project requires custom features, please send us a message and a member of our team will respond to discuss your options.